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This series will identify the importance of a strong incident investigation process. Learning what went wrong, why it happened and what can be done to prevent the incident in the future is an important part of an effective safety management system. Students will learn investigation techniques including how to perform a Root Cause Analysis (RCA). An effective incident analysis is the first step to being proactive within your organization. A failure to identify and address incident occurrences within your organization can seriously derail your safety process. When things happen it is extremely important to identify the what, when, why and how so that effective processes can be put in place to prevent a reoccurrence. If you have questions or need to update your investigation skills this course if for you.



To Understand What Incident Analysis Is


Learn Techniques to Discover Root Causes & Contributing Causes


Put Incident Analysis to Practice with Case Studies

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USOLN Members Receive 25% Discount

USOLN Member discount cannot be combined with any other promotions


What, Why, When and How to Investigate

This session is designed to introduce students to the fundamentals of incident investigation.  It is important to know the specifics of an investigation including what needs to be investigated, why it needs to be investigated and when an investigation should occur. Participants will:

  • Know the definition of an incident.
  • Understand the importance of near hit/close call reporting and investigation
  • Verbalize the important of investigating incidents
  • Identify incident causes which include direct, contributing and root causes
  • Discuss the importance of incident prevention and proactive measures
  • Understand the differences between worker error and the system approach theory

Investigation Immediate Response

How you respond to incidents play such an important role in determining what happened. This session will discuss basic methods for immediate response after an incident has occurred. Participants will:

  • Know dos and don’ts when developing a communication strategy and plan
  • Know OSHA reporting requirements
  • Understand the importance of appropriate data collection
  • Know best methods to obtain photographs, artifacts, sketches and graphs during an investigation
  • Verbalize methods to interviewing witnesses

Assessment Phase

It is important to assess the information obtained during the response phase. This session will introduce you to analytical tools that can assist in determining what happened and how it can be prevented in the future. Participants will:

  • Know how to determine causal factors
  • Know various analytical tools and when to use a tool
  • Verbalize components of a corrective action plan
  • Understand best methods to document and track the final report to completion

Root Cause Analysis

A Root Cause Analysis (RCA) plays such an important role in determining the root of the problem. Just as a tree will continue to live until you remove the root so will the conditions that caused an incident to occur. This session will introduce the participant to components of a RCA. Participants will:

  • Know the importance of a RCA
  • Understand methods to complete RCA

Earn up to 6 CUSP points!


Pam Tompkins

Pam Tompkins, CUSP, CSP, CUSA

Pam Tompkins is President and CEO of SET Solutions, LLC. She is a 40-year veteran in the electric utility industry. Pam is a founding member of the USOLN (Utility Safety and Ops Leadership Network) and presently serves on the executive board.

She is a regular contributor to the iP magazine and other industry safety journals. As a member of IEEE (Institute of Electrical and Electronic Engineers) and ASSP (American Society of Safety Professionals), Pam has authored and presented technical papers on electric power safety issues at Electric Safety Workshops, national conferences, and Department of Energy EFOCG meetings.

Pam worked in the utility industry for over 20 years and has provided electric power safety consulting for the last 18 years throughout North America, Caribbean and Central America. She has supported utilities, contractors and other organizations operating electric power systems in designing and maintaining safety improvement methods and strategies for organizational excellence. She is a Certified Safety Professional (CSP), a Certified Utility Safety Professional (CUSP), a Certified Utility Safety Administrator (CUSA) and an OSHA authorized instructor.

Matt Edmonds

Matt Edmonds, CUSP, CHST, CET

Matt Edmonds is Vice President of SET Solutions, LLC. He is a Certified Utility Safety Professional (CUSP), a Certified Construction Health & Safety Technician (CHST), a Certified Instructional Trainer (CIT) and a published author with over 15 years of safety management experience. He is also an OSHA authorized instructor for General Industry and Construction standards.

Matt provides specialty safety management services for construction, general industries, and electric power organizations throughout the United States. He has been instrumental in the development of training courses designed for electric power organizations including OSHA 10- and 30-hour courses and NFPA 70E electrical training and program development services.

Matt presently works with utilities and contractors to provide technical and safety specific training, safety perception surveys, site audits and assessments, Root Cause Analysis and safety process evaluation and program development.